FAQ
Product and Sizing
What materials do you use?
We use organic cotton, bamboo and tencel, making our clothing soft, sustainable, breathable and gentle on little ones skin.
How do I know what size to order?
Check our size guide. If you're unsure feel free to message us!
How should I wash my items?
We recommend a cold, gentle wash and air drying to keep your pieces looking fresh and to maximise the life of each and every piece. However the 100% cotton pieces are able to go on a 30 degree cycle, gentle wash.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with tags attached.
We only accept returns for faulty items. Not change of heart.
Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item is faulty.
How do I start a return or exchange?
Email us at raffandromeo@gmail.com with your order number, and we’ll guide you through the process.
Shipping
All orders are packed and shipped from Byron Bay, Australia.
Please allow 48-72 hrs business hours Monday to Friday for your order to be shipped.
You will receive a confirmation email with tracking details once dispatched.
- Australian Domestic orders are charged at a flat rate of 12 Australian dollars
- Orders over 200 dollars will receive free shipping within Australia.
Please note we do not take responsibility for delays within the Australia Post network, once an order leaves our door it is in their hands.
* All New Zealand orders are charged a flat rate of 17 Australian dollars
- All International orders are charged a flat rate of $25 Australian dollars, please allow up to 2-3 weeks for your order to arrive.
We are not responsible for any custom fees or duty charges.
Thank you so much for supporting our small business, it means the world!
Contact
Still have questions? We're happy to help! Please email us at raffandromeo@gmail.com and we will get back to you within 24 hours.